Managed Services

Deliver Service Levels to your Business and Customers

Sath creates real value to an organization of any size by providing the technical capabilities they require for their environment to comply with industry regulations, all while removing the hassles of managing and maintaining a full-service staff.

Sath puts the security in managed IT security projects by operating as an extension of the client’s internal IT cybersecurity team. Understanding and addressing individual client needs is key to Sath’s client-first culture. By gaining an in depth understanding of the individual client needs, Sath combines its deep security expertise and proven operational processes with a mature service platform to enhance their client’s security and address any regulatory compliance.

Our certified and trained ITIL expert staff focuses on customer service, technical skills, internal efficiency and IT governance. Our methodology follows a proven, systematic and balanced approach to implementing service management. Our certified ITIL experts begin by understanding our client’s vision then listening to their unique business needs to better understand their current situation and specific pain points. From all this we build out a desired state and plan continuous and incremental changes to reach the desired state.

Let the Specialist Do It

The ever changing and fast-paced world of cybersecurity and  Information Technology can be difficult to keep up with. This leads many organizations to forgo some IT-related tasks to those who manage these issues on a day to day basis, the specialists. Cybersecurity, Information Technology and Managed IT Security Project outsourcing is growing at a rapid rate across the globe. IT cybersecurity is just starting to be viewed as important as the rest of the IT infrastructure. Businesses are now just starting to realize that placing more of an emphasis on cybersecurity will create a strategic way to achieve organizational goals, reduce costs and improve overall customer satisfaction. Just as many organizations currently outsources other services such as; legal, payroll and HR services, managed IT security project services simply extends the “have a specialist do it” mindset. This critical internal function is many times too cost-prohibitive, complex, and unwieldy to manage with in-house resources that lack the necessary skills and knowledge.

Sath’s IT Managed Security Projects service is a comprehensive solution that provides everything an organization needs to support their information cybersecurity and compliance environment. Organizations of all sizes and vertical markets can benefit from Sath’s IT Managed Security Projects Service.


Typical Subscription Plans

The Sath Managed IT Security Service Subscription is a 4-Tier Support service. An optimized and high availability instance that is built on leading platforms. Sath adds service up-time, extensive quality assurance, agile development and testing to the IT cybersecurity solutions. Sath’s Cluster Stack creates a seamlessly high availability experience that matches an organization’s needs.

Access Manager 24 x 7 Subscription

Sath offers 24x7 worldwide telephone, email and onsite technical support. We provide a source for IT security applications that have high availability and disaster recovery support such as: identity managers, access manager, identity server, reverse proxy, networking, federation, authentication, authorization and more! We service clients of all types: non-for-profits, universities, fortune-500 organizations and the list goes on. We’re leaders in access manager availability: we actively develop and maintain an access manager center of excellence. Along with multiple labs used for development, testing and training. Our development team is highly versed in high availability/disaster recovery technologies. 

Haven’t installed your desired solution yet? Need help to simplify your installation? We pair our implementation consulting service along with our support service to enable our customers to get their applications installed and ready to go. We can schedule installs to take place 24x7 worldwide either onsite or remote. Contact us for more details.

By choosing a Sath subscription service you not only gain access to Sath’s professional services’s support team, but you also gain direct access to seasoned identity and access management, compliance and process improvement experts and developers.

PLATINUM

$$$$

Full Service

No User Limit
Cluster Stack Patches and Updates
Configuration Changes
Performance tuning on your cluster system
Backup and Recovery
Monitoring
SSH/VPN Support
Webex /Join Me Support
E-Mail support
Phone support
Dedicated Lab
Non Production Environment Support (Dev/Test)
No limit on support hours
24/7 Support Phone and Email
Initial Response Time 4hr
Emergency Response Time 1hr

GOLD

$$$

High Touch Service

Up to 10,000 Users
Cluster Stack Patches and Updates
Performance tuning on your cluster system
Backup and Recovery
Monitoring
SSH/VPN Support
Webex /Join Me Support
E-Mail support
Phone support
Non Production Support
No limit on support hours
Business Support Phone and Email
Initial Response Time 8hr
Emergency Response Time 4hr

SILVER

$$

Secondary Support

Up to 10,000 Users
SSH/VPN Support
Webex /Join Me Support
E-Mail support
Phone support
Non Production Environment Support (Dev/Test)
200 Hours Bundle
Business Hours Support Phone and Email
Initial Response Time 8hr
Emergency Response Time 4hr

BRONZE

$

Consultative Support

Webex /Join Me Support
E-Mail support
Phone support
100 Hours Bundle
Business Hours Support Phone and Email
Initial Response Time 8hr
Emergency Response Time 4hr

Managed IT Security Project Features

Architecture Service

Sath maintains a solid reputation of delivering exceptional architectural services to government, retail, financial, healthcare, private sector and industrial clients. Our extensive resume ranges from planning to designing of technically sophisticated large scale identity, access, compliance and governance projects. We have developed our in-depth understanding of IT cybersecurity, identity, access & governance management and service delivery from over our 10 plus years of experience. This has all been achieved while being at the forefront of providing security solutions to solve these issues.

All Sath architects are experienced at identifying a client’s needs and program requirements then translating that knowledge into a customized design solution. The key to our success is communication. We demonstrate this through workshops, best practices, client interaction, as well as tapping into our extensive knowledge base. Our design team consistently delivers functional, secure and reliable solutions to meet our client’s needs.

Project Management

With every consulting engagement we incorporate our program management expertise to ensure that every project, whether big or small, is planned, implemented and completed to meet the project objectives laid out from the start. Our team consists of qualified and talented individuals with industry certifications but most important, many years of experience. We utilize industry best practices to develop customized solutions to meet your specific project requirements.

With this service we manage the entire program, implementation and service delivery process from pre-design all the way through to project delivery and steady state. Our service makes projects more efficient, cost controlled, are scheduled, and define the work scope without compromising quality.

Implementation Included

Sath’s application implementation services follow a customized approach to successfully plan, conduct and control the implementation of IT security solutions. We offer a perfect blend of standardized processes, cutting-edge technologies and industry expertise to implement enterprise-wide applications.

Sath offers packaged application implementation services for planning, evaluation, selection, implementation, to post-implementation support and development. We define business needs at the beginning of the project to help our clients gain an accurate understanding of the requirements that need to be aligned during the course of the implementation.

Operation and Maintenance

Sath provides expert management services in operations, maintenance and administration to commercial and governmental organizations worldwide. We manage and operate our client’s Identity and Access Management system by assisting with the creation of the systems and procedures. This includes monitoring security and update notices from software vendors, installing patches, updating PKI certificates and implementing configuration changes to adapt to external operational changes. The operations include monitoring for uptime, response times and service availability. Assisting externally and replying to parties to troubleshoot integration.

This service includes security events, architecture review, health checks and minor configuration changes. Sath bears the cost of keeping personnel trained on the latest equipment from multiple vendors. This training along with their cross-platform experience is the key for managing multi-vendor client environments.

Incident Management

Sath has the capability of becoming or augmenting an incident response team for Identity, Access and IT Security incidents. With our 24/7 call center, a team of experts and service delivery personnel who have knowledge base and with an incident management system, we are able to provide a customized incident management solution. We provide multiple levels of service, from Level 1 calls to help users with day to day tasks, Level 2 support to provide data and process level trouble shooting to Level 3 support to provide system and infrastructure level remediation. User incident management services are based on ITIL framework.

Staff Augmentation

Sath’s staff augmentation service provides skilled personnel to work under your direction to help you develop, maintain, manage and support your Identity, Access, Security and Governance applications. Our skilled application professionals can help you manage fluctuating skills, skills gaps or changing in staffing needs to meet your aggressive project timelines. Our resources work with you either on-site or remote and are certified in key technologies from global delivery centers worldwide.

Customized Delivery

Customized Delivery
Our clients often want the flexibility of customizing a service package according to their needs. We do our best to accommodate them by reviewing their needs and we will then scale up or down as needed. We offer a fixed fee, monthly fee, hourly fee and service level fee models that fits in every company’s budget.